Eggracks by Global Phoenix
Shipping Origin:United States
Freight Strategy:N/A
Founded in 2001 and the manufacturer of KOCASO, IMOUNTEK, INOVA, PAINTMAX and SOLAREK brands; Global Phoenix is a leading company in the electronics and accessories market.
Global Phoenix headquarters is in Ithaca, New York with four other facilities located in: Los Angeles, California; Louisville Kentucky, Manchester, United Kingdom; and Shenzhen, China. Our wholesale team, technical support team, and customer service teams are dedicated to bring the best products and service to our customers.
- Return & refund application needs to be filed within 30 days from the shipped out date.
- We don’t support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 90 days after the purchase of goods.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations
Destroyed in transit
If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery. A fee will be charged to cover reshipping fee
Delivered but not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact us through the Doba account with Contact Message.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
Important Notice
1.For after-sales issues, retailers should file a return & refund application within 30 days from the shipping day.
2.We don’t support order cancellation before shipping.
3.We don’t accept non-defective remorse returns.
4.We can offer warranties to retailers within 90 days.
Service Policy for Other Refund Reasons
1.Logistic Issues
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.
Returned to sender
If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery. A fee will be charged to cover reshipping fee.
Delivered but not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact us through the Doba account with Contact Message.
2.Quality Issues
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described(size/color/style), Wrong item received, Missing Item/accessories
When the buyer received the package and find products have quality issues, he/she can request a refund after return with photos or videos as a proof. If we accept the request, please make the return and upload the tracking within 15 days.
In this case we would issue a 100% refund to you after you return the products in good condition. If the buyer choose to replace the products, please return the products with the quality issues to the supplier's warehouse first. After the products are received and inspected, the replacement products will be shipped.
Refunds
Refunds will be processed within 7 days after we receive your package.
